Policies

MonSDG (“us”, “we”, or “our”) operates the MonSDG.com website and platform (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy.

What kind of data is processed?

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Data

While using our service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We collect information how the service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For more information about cookies, see our cookie policy.

For what purpose is the data collected?

MonSDG uses the collected data for various purposes:

  • To provide and maintain our service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Duration of Processing

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

MonSDG will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

How do we protect your information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We are committed to protecting your personal information against unauthorized use or disclosure.

Disclosure to Third Parties

We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services.

If MonSDG is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Under certain circumstances, MonSDG may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

MonSDG may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Sociallite AB
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Your Rights

You have a right to be informed of Personal Data processed by Sociallite AB, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive a structured, common and machine-readable format of Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact our support team: [email protected]

You have the right to withdraw consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the site and/or services. You further agree that MonSDG shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.

In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Service Providers

We employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics 
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Facebook Ads Conversion Tracking
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.

WickedReports
WickedReports is an analytics service provided by Wicked Reports LLC.

HotJar
The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd.

Visual Website Optimizer (Wingify)
We use Visual Website Optimizer as an A/B testing service.
Privacy Policy: 

Pingdom
Pingdom is a monitoring service provided by Pingdom AB.

Behavioral Remarketing

MonSDG uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie.

Twitter Remarketing (Twitter, Inc.)
Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.

Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

Hosting and backend infrastructure

Linode
Linode is a hosting service provided by Linode, LLC.

Amazon Web Services
Amazon Web Services is a hosting and backend service provided by Amazon.com Inc.

CloudVPS
CloudVPS is a hosting service provided by IT Ernity.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. 

The payment processors we work with are:

Stripe
Stripe is a payment service provided by Stripe Inc.

PayPal
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.

Content Commenting

Disqus
Disqus is a content commenting service provided by Big Heads Labs Inc.

Facebook Comments
Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.

Interaction and customer support

Facebook Messenger
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.

Freshdesk
Freshdesk is a support and contact request management service provided by Freshworks, Inc.

ManyChat
ManyChat is a platform to send and receive messages on Facebook Messenger.

User database management

ActiveCampaign
ActiveCampaign is a User database management service provided by ActiveCampaign, Inc.

Intercom
Intercom is a User database management service provided by Intercom Inc. Intercom can also be used as a medium for communications, either through email, or through messages within this Website.

Amazon Simple Email Services
Amazon Simple Email Service
Amazon Simple Email Service is an email address management and message sending service provided by Amazon.com Inc.

PostMark
PostMark is a service to send out email messages.

Other

Google reCAPTCHA (Google Inc.)
Google reCAPTCHA is a SPAM protection service provided by Google Inc.

ThriveCart
ThriveCart is a check-out system to handle payments and affiliate tracking.

Gravatar
Gravatar is an image visualization service provided by Automattic Inc. that allows this Website to incorporate content of this kind on its pages.

Vimeo
Vimeo is a video content visualization service provided by Vimeo, LLC that allows this Website to incorporate content of this kind on its pages.

YouTube
YouTube is a video content visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

CloudFlare
CloudFlare is a traffic optimization and distribution service provided by CloudFlare Inc.
The way CloudFlare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User’s browser, while also allowing analytical data from this Website to be collected.

Facebook Social Widgets
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Google+ Social Widgets
The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.

Twitter Social Widgets
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

LinkedIn Social Widgets
The LinkedIn share button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Definitions

Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies: Cookies are small pieces of data stored on a user’s device.

Data Controller: Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

Data Processor: Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We use the services of various Service Providers in order to process your data more effectively.

Data Subject: Data Subject is any living individual who is the subject of Personal Data.

User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

 

To make this site work properly, we may place small data files called cookies on your device. Most websites do this.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

What cookies are set by visiting our site?

Social Website Cookies
So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Site Improvement Cookies
We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.

Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Remarketing Cookies
You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime.

Affiliate Cookies
We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do.

Email Newsletter Cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

How to control Cookies?
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.How to control cookies?

These Terms of Service (the “Agreement”) are a legal agreement between you as the user and MonSDG, the owner of MonSDG.com, a private limited liability company registered under Canadian Law, (“MonSDG”, or “We” “Our” or “Us”), that governs your limited, non-exclusive and terminable right to the use of the MonSDG Site and Services as defined herein. By making use of the services, you agree to be bound by the terms of this agreement.

If You do not agree to this Agreement, You must not sign up for an Account and shall not make use of any of the Services or the Site. By agreeing to this Agreement, You acknowledge that You have read this Agreement, understood it, and agree to be bound by its terms and conditions.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

1 – Use of the service

1.1 The service MonSDG allow customers to automate and optimise Facebook Ad Campaigns, including the collection of email subscribers and creation of Facebook Custom Audiences.

1.2. To use MonSDG, you first need to register. After completing registration, you can directly log into your account and use the service.

1.3. You must secure access to your account using the username and password against third parties. In particular you must keep the password strictly confidential. MonSDG may assume that all actions undertaken from your account after logging in with your username and password is authorized and supervised by you. This means you are liable for these actions, unless and until you have notified MonSDG that someone else knows your password.

1.4. MonSDG allows you to process personal data. MonSDG acts as a processor as that term is defined in the Canadian Data Protection Act; you are the controller. You indemnify and hold harmless MonSDG against all claims by third parties in MonSDGn with this Act.

2 – Terms of use

2.1. It is not permitted to use MonSDG for any purpose that violates Canadian or other applicable law or regulation. This includes (among others) the storage or transmission of data using the service that is slanderous, libelous or racist.

2.2. In particular it is not permitted to send out mailings without having an adequate permission (opt-in) as per the Telecommunications Act (or a valid legal ground for sending e-mail without opt-in, in accordance with the rules set by the Canadian Consumer and Market Authority). MonSDG may suspend or interrupt the transmission of a mailing when a violation of this clause is suspected, for example because complaints are being received. Transmission will resume only if adequate proof is supplied by you that no violation is actually occurring.

2.3. Should MonSDG discover that you violate any of the above, or receive a complaint alleging the same, then MonSDG may intervene to end the violation.

2.4. If in the opinion of MonSDG the continued functioning of the computer systems or network of MonSDG or third parties is actually or under threat of being damaged or jeopardized, for example through excessive transmission of e-mail or other data, leaks of personal data or virus activity, MonSDG may take all steps it deems reasonably necessary to end or avert such damage or jeopardy.

2.5. MonSDG is at all times entitled to file a criminal complaint for any offenses committed through or using the service.

2.6. MonSDG may recoup from you all damages it suffers as a result of your violation of these terms of use. You agree and hold harmless MonSDG from all third-party claims arising out of your violation of these terms of use.

3. Availability and maintenance

3.1. MonSDG actively maintains MonSDG. In case maintenance is reasonably expected to negatively impact availability, MonSDG carry out such maintenance at times when use of the service is relatively low. Maintenance is announced in advance whenever possible. Emergency maintenance can take place at any time and without prior announcement.

3.2. MonSDG may from time to time adapt MonSDG. Your feedback and suggestions are welcome but ultimately MonSDG decides which adaptations to carry out (or not).

4. Intellectual property

4.1. The service MonSDG, the accompanying software as well as all information and images on the website is the intellectual property of MonSDG. None of these items may be copied or used without prior written permission of MonSDG, except and to the extent permitted by mandatory law.

4.2. Information you store or process using the service is and remains your property (or the property of your suppliers or licensors). MonSDG receives a limited license to use this information for the service, including for future aspects thereof. You can cancel this license by removing the information in question and/or terminating the agreement.

4.3. If you send information to MonSDG, for example a bug report or suggestion for improvement, you grant MonSDG a perpetual and unlimited license to use this information for the service. This does not apply to information you expressly mark as confidential.

4.4. MonSDG shall refrain from accessing data you store or transfer using MonSDG, unless this is necessary for a good provision of the service or MonSDG is forced to do so by law or order of competent authority. In these cases MonSDG shall use its best efforts to limit access to the information as much as possible.

5 – Subscription & Payments

5.1 – We offer several different Subscription Plans for Our Services. The applicable Subscription Term Plan depends on Your choice. Your Subscription Plan is selected during Your Account registration. Information about Our standard plans can be found on our pricing page. All fees quoted on our site are exclusive of VAT or any other taxes that may be applicable in Your jurisdiction.

5.2. Payment is possible by creditcard, by PayPal, or as explained further on the website.

5.3 – Unless MonSDG is notified in writing at least three business (3) days before the end of the conclusion of your current subscription term (or any subsequent Renewal Term) that you do not intend to renew your subscription, you will be enrolled into an automatic renewing cycle for the same term at the conclusion of the subscription term. This applies to all subscription plans involving payment, and works the same for both monthly and annual renewals. Any written notice of your intention not to renew shall be provided to the following email address: [email protected] The email must come from the registered MonSDG account owner.

6. Limitation of liability

6.1. In no event shall MonSDG, its owners, suppliers or any of their respective owners, directors, employees, contractors and/or agents be liable to you or any Third Party for any direct, indirect, special, exemplary, punitive or other consequential or incidental damages (including but not limited to any lost profits or revenue, interruption, loss of programs or other information, or any other pecuniary loss) arising directly or indirectly from (i) Your use of or access to the Site and/or Services, or any content, products or services distributed on or provided through the Site and/or Services, (ii) for any failure or interruption of the Site and/or Services; whether arising out of errors, omissions, loss of Data, defects, viruses, interruptions or delays in operations or transmission or any other cause, whether based on warranty, contract, tort (including negligence) or any other legal theory, even if MonSDG or its suppliers have been expressly advised of the possibility of such damages.

6.2. In any event, and without prejudice to the above, MonSDG’s total maximum aggregate liability under this agreement, including any annexes herewith, or in respect of the use or exploitation of any part or all of the Site or Services, the content or user material in any manner whatsoever shall not exceed your monthly subscription fee.

7. Term and termination

7.1. This agreement enters into force as soon as you first use the service and then remains in force until terminated.
7.2. MonSDG is entitled to terminate the agreement if you have not used the service at all in the last 18 months. In such an event MonSDG shall first send a reminder mail to the e-mail address connected to your account.
7.3. You can export the data you store or process using the service at any time through the interface.

8. Cancellation & Refund Guarantee

8.1 You can cancel your subscription by sending an email to [email protected] stating you want to cancel your plan/subscription. If you’re within 30 days of your purchase, you have the right to request a refund – which should also be requested by emailing [email protected] We will then process the refund within 5 business days.

9. Data Retention

9.1. MonSDG commits to securely storing data on behalf of our customers in accordance with their subscription plan and timeframes corresponding to each subscription plan. All data exceeding the stated timeframe will be routinely and automatically deleted from our systems.

9.2. You expressly acknowledge and accept that MonSDG does not provide any archiving or backup services, and may delete Data that is no longer in use and exceeds the timeframes stipulated in the applicable subscription plan. MonSDG expressly disclaims all obligations with respect to archiving, storage and backup of Data.

10. Privacy & Data Protection

10.1. Please refer to our Privacy Policy for details on our privacy practices with respect to the MonSDG service. You acknowledge that, by using our services, you may process information which is considered as being Personal Data and/or Personal Data information that is considered sensitive under the laws applicable to You. You acknowledge that you shall be solely and exclusively responsible to take all the necessary measures on your website/app and for obtaining any consent that you are legally obliged to obtain from your users/customers.

10.2. By accepting the terms contained within this agreement, including its annexes, You acknowledge represent and warrant that you shall comply with all applicable laws, including but not limited to Data protection and privacy laws and that You shall indemnify MonSDG Indemnified Parties against any Third Party claims related to violation of such applicable laws in the use of the Service.

10.3. Privacy Policy on your website/campaign : We shall not be held responsible or liable for your failure to provide a legally adequate privacy policy that discloses your use of our services. Failure to implement privacy policy compliant with applicable data protection laws on your website/campaign might result in the termination of your account.

11. Miscellaneous provisions

11.1. Canadian law applies to this agreement.

11.2. Except to the extent determined otherwise by mandatory applicable law all disputes arising in MonSDGn with MonSDG shall be brought before the competent Canadian court for the principal place of business of MonSDG.

11.3. For any clause in these terms and conditions that demand that a statement must be done “in writing” to be legally valid, a statement by e-mail or communication through the MonSDG service shall be sufficient provided with sufficient certainty the authenticity of the sender can be established and the integrity of the statement has not been compromised.

11.4. The version of any communication of information as recorded by MonSDG shall be deemed to be authentic, unless you supply proof to the contrary.

11.5. In case any part of these terms and conditions are declared legally invalid, this shall not affect the validity of the whole of the agreement. The parties shall in such an event agree on one or more replacement provisions that approximate the original intent of the invalid provision(s) within the limits of the law.

11.6. MonSDG is entitled to transfer its rights and obligations under this agreement to a third party as part of an acquisition of MonSDG or the associated business activities.